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Research shows that beyond "beauty," salons can be spaces for clients to have intimate conversations with salon workers.

This means that beyond technical hair and beauty skills, working in the industry involves listening to and managing clients' emotions.

In my research and interviews with hairdressing workers between 2017 and 2019, most described themselves as makeshift counselors. A sign in a Melbourne shop window even read

Research in the United States shows that salon workers can act as "non-professional health educators." Workers have close physical contact with clients and potentially access to different and diverse communities, depending on the salon.

Some hair salon workers in the US have even been involved to help with public health campaigns, educating the general public about health problems like melanoma, diabetes, and unwanted pregnancy.

Salon workers can develop a "business friendship" with clients as they maintain close physical proximity to the client over a long period of time. But they are neutral figures in relation to emotional revelations.

This relationship means that clients can reveal more details about problems in their lives than they can to friends or family. Research from the UK also shows that salons are spaces where workers often provide emotional support to clients.

Therefore, it is appropriate that initiatives have sprung up around the world to train hairdressers and other salon workers to respond to customer disclosures.

In Victoria, the Eastern Domestic Violence Service has been running a program called Hair-3R (acknowledge, respond and refer), to train salon workers to safely handle disclosures of family violence from clients.

In some US states, “cosmetologists” (hairdressers, manicurists, and other salon workers) are legally required to undergo formal domestic violence and sexual assault awareness training every two years to renew their hairdressing licenses. .

Expecting salon workers to respond to issues like family violence is asking a lot. Low wages and sometimes dangerous working conditions persist in the beauty industry.

When I interviewed the Hair-3R trained hairdresser workers, I found that they were relieved to be able to have frank discussions about the nature of their work and grateful to receive support and guidance in negotiating these issues.

Research has shown that salon workers are likely to have clients reveal intimate partner violence to them at some point. But the workers I spoke to also brought up a wide variety of different issues that customers raise.

Marriage breakdown, mental health, suicidal ideation, gender transition, and job loss are among the client problems reported by workers.

While most of the conversations a worker has in a day or even over the course of a week may not be all that "heavy," they are likely to encounter diverse and sometimes distressing stories, given the large segment of the community with which they come into contact for months and years. Many workers suggested that the Hair-3Rs training was the first time they spoke about the emotional aspects of their job or recognized it as something they negotiate on a daily basis.

Beyond the surface

Feminists writing about beauty have long focused on the gender expectations held in these spaces. From this perspective, salons have been seen as reinforcing stereotypes about how women should look and how they should maintain their bodies.

A reformulation of this perspective points out that the beauty industry is highly feminized, dominated by workers who are working class and, often, migrant women. Salon workers are represented as low-skilled "bimbos" in popular culture and the media. Therefore, it is not surprising that the emotional nature of this line of work has remained largely hidden and undervalued both economically and culturally.

 Research shows that beyond "beauty," salons can be spaces for clients to have intimate conversations with salon workers.

This means that beyond technical hair and beauty skills, working in the industry involves listening to and managing clients' emotions.

In my research and interviews with hairdressing workers between 2017 and 2019, most described themselves as makeshift counselors. A sign in a Melbourne shop window even read

Research in the United States shows that salon workers can act as "non-professional health educators." Workers have close physical contact with clients and potentially access to different and diverse communities, depending on the salon.

Some hair salon workers in the US have even been involved to help with public health campaigns, educating the general public about health problems like melanoma, diabetes, and unwanted pregnancy.

Salon workers can develop a "business friendship" with clients as they maintain close physical proximity to the client over a long period of time. But they are neutral figures in relation to emotional revelations.

This relationship means that clients can reveal more details about problems in their lives than they can to friends or family. Research from the UK also shows that salons are spaces where workers often provide emotional support to clients.

Therefore, it is appropriate that initiatives have sprung up around the world to train hairdressers and other salon workers to respond to customer disclosures.

In Victoria, the Eastern Domestic Violence Service has been running a program called Hair-3R (acknowledge, respond and refer), to train salon workers to safely handle disclosures of family violence from clients.

In some US states, “cosmetologists” (hairdressers, manicurists, and other salon workers) are legally required to undergo formal domestic violence and sexual assault awareness training every two years to renew their hairdressing licenses. .

Expecting salon workers to respond to issues like family violence is asking a lot. Low wages and sometimes dangerous working conditions persist in the beauty industry.

When I interviewed the Hair-3R trained hairdresser workers, I found that they were relieved to be able to have frank discussions about the nature of their work and grateful to receive support and guidance in negotiating these issues.

Research has shown that salon workers are likely to have clients reveal intimate partner violence to them at some point. But the workers I spoke to also brought up a wide variety of different issues that customers raise.

Marriage breakdown, mental health, suicidal ideation, gender transition, and job loss are among the client problems reported by workers.

While most of the conversations a worker has in a day or even over the course of a week may not be all that "heavy," they are likely to encounter diverse and sometimes distressing stories, given the large segment of the community with which they come into contact for months and years. Many workers suggested that the Hair-3Rs training was the first time they spoke about the emotional aspects of their job or recognized it as something they negotiate on a daily basis.

Beyond the surface

Feminists writing about beauty have long focused on the gender expectations held in these spaces. From this perspective, salons have been seen as reinforcing stereotypes about how women should look and how they should maintain their bodies.

A reformulation of this perspective points out that the beauty industry is highly feminized, dominated by workers who are working class and, often, migrant women. Salon workers are represented as low-skilled "bimbos" in popular culture and the media. Therefore, it is not surprising that the emotional nature of this line of work has remained largely hidden and undervalued both economically and culturally.

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